We have a 14-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org or via our live chat at the website. If your return is accepted, we’ll send you the shipping details to return the package. please note that we dont have return labels. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Take Special Notice
- Haimplace accepts returns with following policies
- Returned items must be in unworn condition with the original box to be eligible for a refund.
If buyer receives an item which does not match the description on the listing:
Haimplace strives to provide the best service to our customers, but on rare occasions, it is possible that we make mistakes. We are sorry for it and are committed to fix it as fast as possible. Please contact us and include your costumer ID and the item number of your purchase. We will give you information to return the shoes and we will pay for the shipping fees which incurs in the process.
- If buyer receives a correct item as described in the listing, but buyer wants to change to a different size:
Please contact us and to check if we have other sizes in stock. If we do, we will be happy to exchange it for you. Please send back the shoes to us first. Buyer will be responsible for the shipping cost which incurs in the exchange process. If we do not have other sizes for you, we accept return. Please send back the shoes to us first. After we inspect the item and confirm it is still in unworn condition with original packaging, we will refund full amount less shipping cost to you. In other words, buyer will be responsible for the shipping cost which incurs in the process.
- If buyer receives a correct item as described in the listing, but buyer wants to return for other reasons.
Once in a while, we have buyers wanting to return items even though there are no problems with the items. We understand that there may be personal reasons and therefore we’re willing to accept return. Please send back the shoes to us first. After we inspect the item and confirm it is still in pristine condition with original packaging, we will refund full amount less shipping cost to you. In other words, buyer will be responsible for the shipping cost which incurs in the process.